Refund Policy

RENTALS

Cancellation policy

Our standard cancellation policy is that you must get in touch via email (freedom@theboldone.co.nz) within 48hours of placing your order to be eligible for a full refund. *If you had booked close to your rental date and the item had already been posted, then you could be eligible for partial refund, on condition the dress is still in its original folded state and returned promptly in the prepaid packaging.

Your item is sent on overnight courier at the beginning of the week before your rental date. If by chance your item is not delivered to you by Friday 5pm due to courier delays, you could be eligible for a full refund.

Procedure for bookings affected by Covid19

Often things can happen such as events being cancelled or postponed due to Covid19. If you are getting in touch after the 24 hour time frame about a refund, you could be eligible for a full The Bold One website credit on your rental purchase to use for another booking. To be eligible for this credit, you must notify freedom@theboldone.co.nz by 8pm on the Monday before your booked rental date so that your rental is not prepared and posted to you. This credit will be provided in the form of a checkout discount code and can be used up to 1 year from your original booking date.

PATTERNS

Being a product that is emailed to you automatically once you place your order, as with most pdf patterns, this product is non refundable. However, please do email freedom@theboldone.co.nz if you have any issues with your order.

MADE TO ORDER / READY MADE

Our standard cancellation policy is that you must get in touch via email (freedom@theboldone.co.nz) within 48hours of placing your order to be eligible for a full refund. If you get in touch after this time frame, you could still be eligible for a partial refund. Your customised order may have already begun being crafted or altered to you after 48 hours.

Upon receiving your item, refunds are only given on faulty products or products that do not match their description, and can not be fixed by The Bold One free of charge. You must get in touch with freedom@theboldone.co.nz within 24 hours upon receiving your product.

Beautiful pattern and enjoyable process!

This pattern is perfect for so many reasons: A pleasure to make, with techniques that can be successfully tackled by a confident beginner or intermediate sewist. In terms of the design, the princess seams are a dream and create such a flattering shape on the body. The puff sleeves give an extra pinch of drama; overall, the dress is an absolute beauty, a versatile garment that can be worn in casual or more special occasions. Finally, the pattern bundle itself offers various options to customise the design and make more lovely versions!
Highly recommended!

Amazing pattern

I just love my new dress. This pattern is everything I love in a dress - big sleeves, no zips, no buttons, waist ties to show shape. A lovely make and great instructions with lots of different options.

Loved it!

Absolutely loved wearing this dress to a wedding, so beautiful on and Freedom went above and beyond to get it to me in time for the tricky New Year period when we were travelling around!

Dress of dreams

After having to persuade the lady at the parcel office to search for my dress that had spent all day on a delivery van, I was so happy she did! The process of renting and returning was easy and Freedom is amazing! (Just Queenstown parcel delivery at the time was a bit dodgy!)
Loved the length and colour of this one and of course the POCKETS!
10/10 recommend will one day treat myself to my own one, when I decide which style I want :)

Love love love

This dress is awesome! Arrived beautifully packaged and in time for me to fly to my friend’s wedding. Freedom is awesome to deal with and returning was super easy too. I got so many compliments, the dress was so flattering and who doesn’t love a dress with pockets !

Let customers speak for us