Refund Policy


RENTALS

Cancellation policy 

Our standard cancellation policy is that you must get in touch via email (freedom@theboldone.co.nz) 24hours from placing your order to be eligible for a full refund. *If you had booked close to your rental date and the item had already been posted, then you would not be eligible for the refund. 

Credit Policy 

Often things can happen such as events being cancelled or postponed. If you are getting in touch after the 24 hour time frame about a refund, instead you will be eligible for a full
The Bold One website credit on your rental purchase (Rental cost + Shipping cost) to use for another booking. This credit will be provided in the form of a checkout discount code and can be used up to 1 year from your original booking date. 

Procedure for bookings affected by Covid19 

For events that are postponed or cancelled due to Covid19, and you are getting in touch outside of 24 hours from the time you booked, you will also be eligible for a full The Bold One website credit on your rental purchase (Rental cost + Shipping cost) to use on another booking. 
This credit will be provided in the form of a checkout discount code and can be used up to 1 year from your original booking date.