Access to your pattern is sent to the email linked to your payment method (Shop Pay / PayPal).

Your cart

FAQs

Hi there! You are probably wanting an answer to a question right away? To get the fastest result, read the FAQ's below that relate to your query! 


Q: Can't get access to the pattern / I haven’t received my pattern email?
A: Click orange 'ACCESS YOUR ORDER HERE' button in confirmation email once you have done the below: 

  1. Go to your emails, search ‘theboldone’ in search bar of both spam/junk folder + inbox 
  2. Most common: Check your other / old email accounts that could be connected to your payment method you used (search 'theboldone' in search bar)

  3. Your bank may have blocked the payment (international purchase). If it didn’t go through, check your bank or payment app for any notifications and try again using a different browser or device.


Q: Not letting me download my pattern?
 A: This is usually caused by ad blockers or storage issues. Try:

1) Opening your confirmation email ('theboldone') in a different browser
2) Using a different device
3) Turn off any ad blockers


Q: How do I choose my size + print my pattern?
A: Check your instructions PDF for detailed instructions on both of these + instructions for each step of the process. 


Q: Do you sell physical patterns?
A: No, all patterns are digital PDFs only. Included is a full video on how to print at home + in the instructions PDF under 'choose your file type' printer recommendations for A0 print and post services around the world.


Q: How much fabric do I need?
A: Fabric requirements are listed in the instructions PDF and product page. 


Q: I bought on my phone, how do I access it on my laptop?
A: Open your email account on your laptop, search 'theboldone' for your confirmation email with the link. Can’t find it? Make sure to follow the steps in the first FAQ.


Q: Can I sell garments made from your patterns?
A: No. Patterns are protected by copyright and are for personal use only. Commercial use is not permitted.


Q: Are your patterns breastfeeding-friendly?
A: For the Rossi/Fredy, many customers add an invisible zip at the bust on the princess seam. For the Gracie, add an invisible zip at the waist line seam. Search YouTube for how to sew an invisible zip.


Q: Fabric, where do I get it?
A: I use 'The Fabric Store' NZ for linen or Spotlight for other fabrics. Repurposed sheets or duvet covers are also a great, budget friendly option.

If you are unable to solve your question after doing the above  steps, email confirming what steps you have tried above to freedom@theboldone.co.nz, and your full name you ordered under.